FAQs

1What is Toyniva Store?
Toyniva Store is an online kids' toy shop offering high-quality, fun, and educational toys for all age groups. We aim to provide safe, durable, and affordable toys that help children learn, play, and grow.
2Do you offer nationwide delivery?
Yes! Toyniva Store delivers toys all across Pakistan. Your order will be shipped securely, and delivery time may vary depending on your city.
3How can I contact customer support?
You can reach our support team anytime at info@toyniva.store . We are happy to help with order tracking, product questions, or any concerns.
4How long does delivery take?
Most orders take 3–5 business days to arrive. Some remote areas may require additional time. You will receive a tracking number once your order is shipped.
5What payment methods do you accept?
We accept Cash on Delivery (COD) and online payments (if enabled on your store). More payment options will be added soon to offer even more convenience.
6What is your return or exchange policy?
If you receive a damaged, defective, or wrong item, you can request a return or exchange within 7 days of delivery. Simply contact us at info@toyniva.store with your order details and pictures.
7Are your toys safe for children?
Yes! All products sold on Toyniva Store are made from child-safe materials and meet general safety standards. We carefully select toys that are suitable for different age groups.