At Toyniva Store, we want every customer to enjoy a smooth and delightful shopping experience. If you are not completely satisfied with your purchase, we’re here to help. Please review our Refund & Return Policy below.
1. Returns Eligibility
You may request a return if:
- The item arrived damaged, defective, or incorrect.
- The product is unused, in its original packaging, and in the same condition that you received it.
- Your return request is made within 7 days of receiving the product.
Unfortunately, we cannot accept returns for:
- Products damaged due to misuse or mishandling.
- Items without original packaging or missing accessories.
- Clearance or final-sale items (if marked as such on the product page).
2. How to Request a Return
To initiate a return, please contact us at:
📧 Email: info@toyniva.store
🌐 Website: https://toyniva.store/
Please include:
- Your order number
- A brief description of the issue
- Photos or video (if the item arrived damaged or defective)
Our support team will review your request and respond within 24–48 hours.
3. Refund Process
If your return is approved:
- A refund will be issued to the original method of payment.
- Refunds may take 5–10 business days to reflect in your account, depending on your bank or payment provider.
- Shipping costs are non-refundable, except in cases where the item arrived damaged or we sent the wrong product.
4. Exchanges
We only replace items that are defective, damaged, or incorrect.
If you need an exchange for the same item, please contact us at info@toyniva.store.
5. Order Cancellation
You may cancel your order if:
- It has not been shipped yet.
- Cancellation is requested within 12 hours of placing the order.
If your order has already been dispatched, it cannot be canceled. In this case, you may request a return after receiving the product.
6. Missing or Incorrect Items
If an item is missing from your order or the wrong product was delivered:
- Contact us within 48 hours of delivery.
- Provide your order number and photo/video proof.
We will prioritize resolving the issue as quickly as possible.
7. Shipping Costs for Returns
- Customers are responsible for paying the return shipping cost, unless the reason for return is our mistake (wrong, damaged, or defective item).
- We recommend using a trackable shipping service for returns.
8. Contact Us
For any questions regarding our Refund & Return Policy, feel free to reach out to us anytime: